Privacy Policy

This Privacy Policy forms an integral part of our Terms and Conditions (“Terms”) and governs your access to and use of the Cinisquad platform, including its website, mobile applications, features, content, services, and all related functionalities (collectively referred to as the “Platform”). Cinisquad is operated by Kopuram Entertainment Private Limited, which provides digital entertainment and skill-based fantasy gaming services (“Services”) through the Platform. Any individual accessing or using the Platform or its Services agrees to be bound by this Privacy Policy. All capitalized terms used but not defined in this Privacy Policy shall have the meanings assigned to them in the Terms and Conditions.

Information We Collect

To provide and improve our Services, we collect and process certain personal information about you. The information collected may include:

Information you provide directly to us
Information collected automatically when you use the Platform
Information received from third parties

Information You Provide

You may provide personal information when you register for an account, create or update your profile, communicate with us, or engage with platform features such as contact us. This may include:

Full name and username
Date of birth
Mobile number
State, country, or location details
Government-issued identification for verification purposes

Automatically Collected Information

We also collect certain information when you interact with our Platform, including device identifiers, IP addresses, app versions, and interaction logs. With your consent, we may also collect location data. This information—which includes diagnostics, crash reports, and cookies—is used to maintain security, optimize performance, and provide a personalized experience.

Use of Collected Information

We collect and process your personal information (identifiable data not otherwise publicly available) to operate, provide, and improve our Services. This includes using your data to share updates about our offerings and those of our affiliates. By using the Platform, you acknowledge that we and our group entities may contact you regarding relevant products and services that may interest you.

Age Requirement

Use of this platform is restricted to individuals aged 18 years or older.

How We Use Your Information

We use your personal information for the following purposes:

Service Delivery and Platform Operations:

To provide, operate, and improve our Services, we use your information to manage your account, verify your identity, and ensure your eligibility for specific Platform features. This data allows us to personalize your experience, optimize technical performance, and develop new products or content. Additionally, we use your information to maintain vital communication with you, ranging from essential service updates and security alerts to tailored recommendations and promotional offers designed to enhance your engagement with the Platform.

Safety, Security, and Legal Compliance

To ensure a secure and trustworthy environment, we use your information to protect the safety and integrity of our Platform. This includes detecting, preventing, and mitigating fraud, misuse, or any illegal activities related to your account. Additionally, we process your data to conduct internal analytics and market research, ensure technical security, and maintain compliance with all applicable legal obligations. By monitoring for irregularities and enforcing our standards, we work to protect both our users and the overall health of the Platform.

Marketing and Consent-Based Activities

We may process your personal information to deliver marketing communications, manage special categories of data, or utilize non-essential cookies based on your consent. You have the right to withdraw this consent at any time through your account settings; however, please note that withdrawing consent for certain processing activities may limit our ability to provide the full range of Services to you.

Legal Basis for Processing

Where required by applicable law, we process your data based on several legal frameworks, including: your explicit consent, the performance of our contract with you, the fulfillment of our legal obligations, and our legitimate interests in maintaining a secure and improving Platform. Furthermore, we may use de-identified or aggregated data—which cannot reasonably be used to identify you—for purposes such as analytics, research, product development, and internal business reporting.

How We Share Your Information

We may disclose your personal information to the following parties for lawful and legitimate purposes:

Affiliates and Group Entities

We may share your information with our affiliates and group entities to facilitate service delivery, platform operations, and internal administration. These entities may also process your data for analytics, customer support, and legal compliance. Where permitted by law, we and our affiliates may use this information to keep you informed about relevant products or services that may be of interest to you.

Service Providers

We engage trusted third-party Service Providers—including payment processors, cloud hosting partners, and data analytics firms—to perform various functions on our behalf. These partners are bound by strict contractual obligations to maintain the confidentiality and security of your data. They are permitted to access or process your information only for specific purposes consistent with this Privacy Policy and are prohibited from using it for any other reason.

Marketing and Commercial Partners

We may share limited data with advertising and marketing partners to measure user engagement, deliver relevant promotional content, and improve campaign effectiveness, in compliance with applicable laws. Where required, users will be provided with opt-out mechanisms.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of the business transaction. We do not sell personal data but may disclose it as part of such corporate arrangements.

Legal and Regulatory Disclosures

We may disclose information where required by law, court order, regulatory authority, or to protect the rights, safety, and security of our Platform, users, partners, and the public, including for fraud prevention, compliance, and dispute resolution.

International Data Transfers

Your information may be processed and stored in India or other jurisdictions where we or our service providers operate. Cross-border transfers may be undertaken for operational, technical, security, or business continuity purposes. We ensure appropriate legal safeguards and data protection measures are in place to maintain compliance with applicable privacy laws. Where required by law, certain data may be stored locally within specific jurisdictions.

Third-Party Links

The Platform may contain links to third-party websites or services. These external sites are governed by their own privacy policies, and we are not responsible for their data handling practices. Once you leave the Platform, your information is subject to the policies of the third-party site you access.

Advertising and Analytics

We may use aggregated and anonymized data to help advertisers understand user engagement and platform effectiveness. Such data does not identify individual users. We may collaborate with advertising, attribution, and measurement partners to analyze platform usage, promote our Services, and enhance user experience. Where legally required, you will be provided options to manage advertising preferences or opt out of certain tracking activities.

Fraud Awareness Disclaimer

Users should be aware that deceptive emails, websites, and social media accounts may circulate online claiming to be associated with our Platform. These deceptive communications may misuse our logo, branding, or content to appear legitimate. We will never ask you for sensitive credentials, such as your password or full financial details, via email or phone. For your protection, do not respond to requests for personal information or payments, and avoid clicking links that claim you have won prizes or gifts without first verifying their authenticity through our official channels.

How We Protect Your Information

We implement robust technical and organizational measures to safeguard your information, including encryption, secure data transmission, and strict internal access controls. All data collected on our Platform is stored within a controlled, secure environment. While we take these security measures seriously, no system can be guaranteed as entirely infallible. Consequently, we cannot guarantee the absolute security of our databases or that data will not be intercepted during transmission over the internet. Please be aware that any information you share in public discussion areas becomes accessible to all Platform users. In the event of a data breach, we are committed to notifying you and the relevant authorities in full compliance with applicable laws.

Data Retention

We retain and process your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy. Specifically, your data will be deleted or anonymized when it is no longer required for our service operations, and when we are no longer mandated to keep it by law, regulation, or contract. We also reserve the right to retain specific information as needed to establish, exercise, or defend against legal claims, or for other legitimate business purposes permitted by law.

Your Rights Over Your Information

Your Rights and Data Management Depending on your location, you may have specific rights regarding your personal information, including the right to access, correct, update, or delete your data; restrict or object to certain processing; withdraw consent; and request a copy of your data in a portable format. You may exercise these rights, including requesting account deletion, by visiting the Help and Support section of the Platform. We strive to fulfill all requests within a reasonable timeframe or as required by law. Please be aware that opting out of data collection, withdrawing permissions, or requesting deletion may limit your access to certain features. Permanent deletion will result in the loss of all associated user data and account access. However, where permitted by law, you may request account restoration within the designated grace period via Help and Support. When deletion is requested, we follow protocols to ensure data is securely removed or anonymized; due to safety measures against accidental deletion, it may take time for copies to be fully cleared from our active and backup systems.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our Services or legal requirements. When material updates are made, we will notify you through the Platform or via other appropriate communication channels. All changes will be posted on this page with an updated ‘Last Revised’ date, ensuring you remain informed about the data we collect and how it is used. You can continue to review, update, or modify your personal information and communication preferences at any time through your account settings.

Applicable Law and Jurisdiction

By accessing or using this Platform, you agree that the laws of the Republic of India will govern this Privacy Policy, without regard to conflict of laws principles. Any dispute arising from or relating to this Policy shall be subject to the dispute resolution process established in our Terms of Service.

Contact Us

If you have any questions, clarifications, or concerns regarding this Privacy Policy, or if you wish to submit a complaint or feedback, please reach out to us. You can contact our support team directly via the Help and Support section on the Platform or send a physical inquiry to the following address: Kopuram Entertainment Private Limited, 1021/2, Vetri Towers, Avinashi Road, Coimbatore -641 018